LEGAL REFERENCE

Your Privacy Matters Here

We handle your account details, payment records and gaming history with the same care we put into our lobby. This policy shows exactly how we collect, store and...

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Privacy Posture & Data Protection

rajalotre operates under privacy frameworks designed to protect your personal information. We collect data you provide during account creation, transactions and gameplay—such as your name, contact details, payment method and gaming activity. Your information is encrypted, stored securely and never shared with third parties without your consent, except where local law permits or payment partners require it for processing DANA, OVO, GoPay

and QRIS transactions. You have the right to access, correct or request deletion of your data where applicable in supported regions.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Privacy Questions & Contact

WHY VISITORS TRUST US

Why Our Privacy Approach Earns Trust

Encryption Standard

All data transmitted between your device and our servers uses industry-standard SSL encryption. Your payment details and account credentials remain protected at every step.

No Third-Party Sales

We never sell your personal information to marketers, brokers or external companies. Your gaming history stays yours and ours alone.

Compliance Ready

Our privacy framework aligns with international data protection standards and local Indonesian regulations. Regular audits keep us compliant.

Payment Partner Vetting

DANA, OVO, GoPay and QRIS partners we work with meet strict security requirements. Your payment flows through verified channels only.

Transparent Logging

We track what data we collect and why. Your account activity log shows login times, deposit dates and withdrawals you initiated.

Deletion Rights

Request account closure and data removal anytime. We scrub your records within 30 days in supported regions where law permits.

Consistency Across Our Policy Suite

Terms of Service

Outlines your rights and obligations when using rajalotre. References this privacy policy for data handling specifics.

Cookie Policy

Explains how we use cookies and tracking pixels to improve your lobby experience. Integrated with privacy principles here.

Payment Security Policy

Details how DANA, OVO, GoPay and QRIS transactions are protected. Complements our data privacy commitments.

Player guidance Policy

Covers tools we offer to help you manage your account settings and activity limits. Works alongside privacy safeguards.

AML/KYC Framework

Describes how we verify your identity to comply with financial regulations. Uses data handled per this privacy policy.

Dispute Resolution Policy

Shows how we handle complaints about your account or transactions. Protects your personal information during inquiries.

Data Breach Response

Outlines immediate steps we take if unauthorized access occurs. Includes notification timelines for affected account holders.

What Defines Our Privacy Commitment

Account Data Isolation

Your gaming history, account balance and personal details are stored separately from payment systems. Compartmentalization reduces exposure risk.

Login Security Layers

Two-factor authentication, session timeouts and device verification keep your account secure. Enable these in settings anytime.

Withdrawal Verification

When you request a payout to DANA, OVO, GoPay or QRIS, we confirm your identity before processing. Extra step protects your money.

Activity Logs You Can See

Check your login history, deposit dates and withdrawal confirmations in your dashboard. Full transparency on account access and changes.

Secure Password Requirements

We enforce strong password standards and never ask you to share credentials via email or chat. Your password stays only with you.

Data Retention Limits

Inactive account data is archived after 12 months. Active accounts retain full records. You control deletion through account closure.

Privacy Questions We Hear Often

We collect your name, email, phone number, date of birth, address and banking details when you open an account. During gameplay, we log your bets, winnings and session times. Payment partners (DANA, OVO, GoPay, QRIS) receive transaction data needed to process deposits and withdrawals.

Active account data stays on file as long as your account exists. After closure, we retain records for 7 years to comply with financial regulations. You can request deletion sooner where local law permits. Check our data retention schedule in your account settings.

No. DANA, OVO, GoPay and QRIS handle payment data directly. We store only transaction references and confirmation codes. Full card or wallet details never touch our database. This separation reduces your fraud risk significantly.

Yes. Manage your email preferences in your account settings under 'Communications.' Unsubscribe from promotional messages anytime. We'll keep sending account security alerts and transaction confirmations regardless.

If unauthorized access occurs, we notify affected account holders within 24 hours via email. We'll detail what information was accessed, steps we've taken to secure systems and recommended actions for your account.

Go to your account dashboard and select 'Download My Data.' We compile your profile, gaming history and transaction records into a file. Download arrives within 7 business days. You can also email [email protected].

No. We never sell your personal information to third parties. We share data only with payment partners (DANA, OVO, GoPay, QRIS) when needed to process transactions and with regulators when legally required. Your privacy stays protected.